State Farm® Insurance Agent Kitsia Gaines
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Victor Aleman
February 25, 2026
5
out of
5
rating by Victor Aleman
"I always receive a excellent and professional service service from Saribel. Thank you"
We responded:
"Amazing! Thank you for the feedback. We appreciate your business."
Kim Hillier-Davies
February 24, 2026
5
out of
5
rating by Kim Hillier-Davies
"Great service, enthusiastic staff member with lots of product knowledge.highly recommend JP"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Kitsia Gaines’s Team here in Miami . "
Holly Davies
February 24, 2026
5
out of
5
rating by Holly Davies
"I had an excellent experience getting my car insurance set up with JP. From start to finish, the process was smooth, clear, and stress-free. They took the time to explain all my coverage options, answered every question patiently, and made sure I understood exactly what I was paying for. What really stood out was how professional and responsive they were no pressure, just honest advice and great customer service. They helped me find a policy that fit both my needs and my budget, and I truly felt like they had my best interest in mind. If you’re looking for someone knowledgeable, efficient, and genuinely helpful for car insurance, I highly recommend them!😊"
We responded:
"Thank you for taking the time to leave such a great review, Holly. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Alejandro Jesus Gonzalez
February 4, 2026
1
out of
5
rating by Alejandro Jesus Gonzalez
"The service at this insurance agency is poor. I had an umbrella policy which paid $786 annually and for the renewal the price increased 112% to $1,680 without providing any explanation. When I inquired about the increase, I was told that they would get the details and get back to me. Two weeks passed and when I gave a follow-up junior personnel who clearly had no idea and had not done his duty told me that he needed to send a note to some other person for the detail's explanation. Obviously, no one had done his job and I decided not to renew this policy with an email to the junior person. Immediately I got a telephone call, but it was too late. In the insurance business, customer service is everything and it is the difference of keeping an account or losing it."
We responded:
"hank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered regarding the renewal of your umbrella policy. At Kitsia Insurance Agency, we truly value transparency and prompt communication, and it’s clear we fell short in delivering that to you. Your feedback highlights areas where we need to improve our internal processes and staff training to ensure every inquiry is handled thoroughly and efficiently. We understand how important it is to explain any changes in policy pricing clearly, and we regret that this was not your experience. Please know that your concerns are taken seriously, and we are committed to making things right. If you would be open to discussing this further, we would welcome the opportunity to regain your trust and provide the service you deserve. Thank you again for bringing this to our attention."
Mayrelis Valle
January 9, 2026
1
out of
5
rating by Mayrelis Valle
"I am posting this review because I typically do not leave negative reviews unless an experience impacts me in more than one way. Unfortunately, this situation has cost me significant time, additional financial resources, and unnecessary stress, and I feel it’s important to share so others are not put in a similar position. At the beginning, the service was responsive, informative, and attentive while securing my business. Once my policy was in place and payment was taken, communication completely stopped. My assigned agent, Alexis Caicedo, has been unresponsive for over two months despite multiple emails and phone calls and text messages. I was originally quoted $319/month for our car insurance (2 vehicles), but shortly after signing up my premiums increased significantly with little explanation (over $500 one month, $447 the next, and $484 the following month). I was told the increase was due to not installing the driving tracker (Beacon). This was inaccurate. I was never sent the device initially. When I logged into the website myself in December and ordered one, it arrived without issue. Regardless of whether my agent still works there, clients should not be left without support or accountability. Due to the lack of response and escalating costs, I moved my coverage back to my previous insurer (GEICO). I would not recommend doing business with this agency."
We responded:
"Thank you for sharing your experience with us. We sincerely apologize for the frustration, stress, and inconvenience you have endured. Your feedback is incredibly important, and we deeply regret that your journey with our agency did not meet the high standards of service we strive to provide. We understand how critical consistent communication and transparency are, especially when it comes to something as important as your insurance coverage and premiums. It is clear we fell short in maintaining that with you, and for that, we are truly sorry. We also apologize for the confusion regarding the Beacon device and the resulting impact on your premiums. Please know that your concerns have been taken seriously, and we are reviewing our processes to ensure this does not happen again. Although you have chosen to move your coverage, we appreciate the opportunity you gave us and the feedback that helps us improve. If you would consider discussing this further, we would welcome the chance to make things right and regain your trust. Thank you again for your candid review."
James Mahler
December 31, 2025
5
out of
5
rating by James Mahler
"Laktisia Gaines is always a delight when she waits on me. Super professional"
We responded:
"Thank you so much for your kind words! We’re delighted to hear that Laktisia Gaines consistently provides you with professional and enjoyable service. She truly embodies the spirit of care and dedication we strive for at Kitsia Insurance. We appreciate your continued trust and look forward to serving you again!"
Mister B
December 31, 2025
5
out of
5
rating by Mister B
"Saribel is very consistent with calling to follow up regarding payments. She communicates clearly and ensures nothing falls through the cracks."
We responded:
"Thank you for sharing your positive experience! We’re so glad to hear that Saribel’s consistent follow-ups and clear communication have made a difference in keeping everything on track. She is a valued member of our team, and your recognition means a lot to us all. We appreciate your trust in Kitsia Insurance and look forward to continuing to serve you!"
Marcos Vargas
December 31, 2025
5
out of
5
rating by Marcos Vargas
"Excelente servicio. Gracias Saribel por tu servicio!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you received excellent service from Saribel. She truly appreciates your recognition and is dedicated to providing the best support possible. ¡Muchas gracias por tu comentario! Estamos encantados de que Saribel haya podido ayudarte con tan buen servicio."
Mery Miranda
August 27, 2025
5
out of
5
rating by Mery Miranda
"I have been with Kitsia Gaines - State Farm Insurance for over 20 years and I have only great things to say about her agency. The staff is very professional, courteous and whenever I have any issues or concerns they are there to help me and to answer my questions. I highly recommend them."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Sejorna Coleman
July 18, 2025
5
out of
5
rating by Sejorna Coleman
"I had a great experience here. They made getting insurance easy.☺️"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mia Handfield
July 18, 2025
5
out of
5
rating by Mia Handfield
"Easy process and great rates. Can’t thank them enough."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Idkwhatmynameis
July 17, 2025
5
out of
5
rating by Idkwhatmynameis
"I love how responsive and reliable this office is. Anytime I need to make changes or ask a question, they’re right there with answers and solutions."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Monique Bryant
July 16, 2025
5
out of
5
rating by Monique Bryant
"“A local office that truly cares.” It’s rare to find a business where the staff treats you like family. That’s exactly what you get here. Whether I’m calling about a policy update or just need general advice, someone is always ready to help with a great attitude and expert insight."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Briahna Hill
July 16, 2025
5
out of
5
rating by Briahna Hill
"Highly knowledgeable staff—made me feel confident in my coverage."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jack E Padgett Jr.
July 11, 2025
5
out of
5
rating by Jack E Padgett Jr.
"Needed insurance and she listened. Made everything so much easier."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Jarvis Easterling
July 7, 2025
5
out of
5
rating by Jarvis Easterling
"I'm new with State Farm I was recommended by a good friend ‼️ to whoever don't have State Farm you really getting rob from them other insurance companies. It doesn't hurt to try them out, once you go State Farm you would never go back. ✍🏽"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Robert Timmons
July 7, 2025
5
out of
5
rating by Robert Timmons
"The team at State farm always there when I need with helpful advice I love doing business with Kitsap Gaines office"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jose Almaraz
July 7, 2025
5
out of
5
rating by Jose Almaraz
"Kitsia Gaines I’ve been with for over a year and has been nothing but great service! Got a call to lower my insurance which was great news. Could not be any happier! Thank you all!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Atara Dallas
June 30, 2025
5
out of
5
rating by Atara Dallas
"I love my insurance agency!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
INDIA SMITH
June 30, 2025
5
out of
5
rating by INDIA SMITH
"Excellent customer service and super knowledgeable about all things insurance. I highly recommend this branch. Nicole is my fav, ask for her."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Mike Smack
June 27, 2025
5
out of
5
rating by Mike Smack
"Great rates, easy to deal with, nice people."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
jerry brewer
June 26, 2025
5
out of
5
rating by jerry brewer
"I’ve been with Kitsia Gaines – State Farm Insurance since 2019 for my auto insurance, and they’ve always taken great care of me. Anytime I’ve had questions or needed assistance, the team was quick to respond and very helpful. They make the whole process easy and stress-free. I highly recommend them to anyone looking for reliable and friendly auto insurance service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Peter Thomson
June 21, 2025
5
out of
5
rating by Peter Thomson
"The team are always available for advice. The service is prompt and the team always willing to serve"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Janet McLain
June 20, 2025
5
out of
5
rating by Janet McLain
"State Farm is there when you need them. Kitsia Gaines office responds in a timely manner manner"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
niyah
June 19, 2025
5
out of
5
rating by niyah
"I had some questions about life insurance, and Lakitsia’s office took the time to walk me through every detail. They were patient, knowledgeable, and professional throughout the entire process. I never felt rushed or pressured—just supported . Customer service done right !"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"