State Farm® Insurance Agent Kitsia Gaines

"Alex did what he could to get you the best rate for your budget"

"I am happy to share that the whole world should have State Farm, and that they go above and beyond for everyone have referred about 3 friends and family and they love me for it! Thank you to Nichole and her team! What an amazing place !!!"

"Very professional and courteous office personnel."

"Saribel was amazing!!! Took care of me quickly and very professionally thank you so much"

"Great customer service from Samantha and the whole team! Y’all deserve 5 stars or better keep it up!"

"I had an excellent experience working with Kitsia Gaines and her team at State Farm. Kitsia demonstrated a high level of professionalism, expertise, and attention to detail throughout the entire process. She took the time to thoroughly assess my insurance needs and provided tailored recommendations that offered the right balance of coverage and value. Communication was prompt, clear, and courteous at every step. It is clear that Kitsia prioritizes client satisfaction and operates with the highest standards of integrity. I highly recommend Kitsia Gaines - State Farm Insurance Agent to anyone seeking reliable and knowledgeable insurance services."

"Kitsia Gaines and her team at State Farm are absolutely outstanding! From the very first conversation, Kitsia made the entire insurance process smooth, stress-free, and easy to understand. She is extremely knowledgeable, professional, and truly cares about finding the best coverage to fit your needs. Every question I had was answered quickly and thoroughly, and the personal attention I received made me feel like a valued client, not just another policy number. I highly recommend Kitsia Gaines if you are looking for excellent service, trustworthy advice, and a team that genuinely looks out for your best interests. Five stars all the way!"

"I wish I did not even have to give a star. They definitely do not take accountability for any problems, especially ones they cause. This has been the worst experience ever! From start to finish. They initially quoted a car, sent a safe driver fob to monitor my driving, accidentally sent it too late. Took off the discount, changed the price to my insurance, promised me for months to fix it, never did. I called every, single, day for months and was mainly dealing with “Jessica fobbs” and she promises to fix everything and does nothing. Without me calling every day for months on end nothing would be taken care of. Then i added another car (i know, why did i even do that!) and they dropped my original car (without telling me). I was driving around with no insurance for a month and half until i went to pay the bill and noticed only the new car was on it. They dropped my car due to a balance that jessica had promised to remove and didn’t. Then they closed that account and i paid in full the balance for both cars, and still no update on both of my cars. This whole experience is horrendous and i highly recommend you never use this dealer."

"Unfortunately it was a bait and switch situation. Quoted an outstanding rate, handed a printout, and when it was time to pay the premium, it had gone up to more than I had been paying with Progressive. $700 a month! I didn’t appreciate the “my apologies” nor did I appreciate “our system was down”…Two cars, two people, no accident history, retired, over 65, driving less than 20k miles per year…and because we had previously covered our children who no longer live with us, whom we no longer insure, we are forever stuck with higher rates because of their driving histories. Not a good neighbor!!!! Christine, my apologies!"

"Staff is professional and knowledgeable once again Samantha proved her professional attitude, I am very satisfied with her prompt attention to detail"

"Great service and always avaliable."

"Muy complacido con la atención de la señorita saribel gracias por su paciencia,amabilidad y dedicación a su trabajo"

"Excelente, muy profesionales en inglés y en español. SHAUNNY, SARIBEL Y JENNIFER SON LO MAXIMO."

"Recomiendo esta agencia de seguros! Excelente servicio, la persona que me ayudó en el proceso de conseguir una buena cotización que se adecue a mis necesidades fue Saribel. Muchas gracias por tu paciencia !"

"I’m writing this review on behalf of my mother, Carmen Escobar, for Samantha. Samantha is nice and dependable. She provides solution oriented customer service every time. Thank you for going above and beyond for me."

"Assistance is exceptional and provided in a well timely fashion."

"The customer service is very good. Mr. Juan Umana is very efficient and professional, he maintains a cordial and respectful treatment. I am very grateful for everything."

"I have deal with Juan Umana several times and have always received respectful treatment and efficient service. I appreciate that the office has such a good agent"

"I am very new with this agency but so far they have been splendid. Efficient, knowledgeable,and service oriented. Refreshing to say the least."

"Great rates, easy to deal with, nice people."

"Excellent service"

"We have been with this agency for many years! Kitsia and her team have always been accessible, prompt and courteous. And they have always had the best rate- which is a bonus! Would highly recommend! Keep up the great work."

"Awesome experience with this team. Very professional and knowledgeable. Thank you guys for catering to my needs. Highly recommend this branch."

"This was the best phone call to ever benefit me the The quote was unbelievable I still can’t believe it also by far the The greatest customer service ever"

"State Farm has always been a number 1 choice for car insurance for me. Best pricing , Awesome customer service and great coverage . Christian is very polite and helpful and gets the best quotes for his customers . I would highly recommend State Farm ."