State Farm® Insurance Agent Kitsia Gaines
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Russel Lavergne
June 12, 2026
5
out of
5
rating by Russel Lavergne
"We recently switched our car and RV insurance and they saved us approximately 2000.00 a year. They were easy to deal with answering all our questions and getting back to us right away."
We responded:
"Thank you for the 5-star review, Russel! Here on State Farm Agent Kitsia Gaines’s Team, we are proud to serve our community and appreciate your recognition. "
Dalia Rojas
June 12, 2026
5
out of
5
rating by Dalia Rojas
"Fast, easy and economical."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Yordy Perez
June 10, 2026
5
out of
5
rating by Yordy Perez
"Mucha buena atención y excelente servicio"
We responded:
"Yordy, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Kitsia Gaines’s Team here in our Miami office. "
Veronica De Paz
June 10, 2026
5
out of
5
rating by Veronica De Paz
"Hola mi nombre es Ana asper, para dejarle saber y recomendarles esta compañía yo tengo con State Farm hace 20 años de estar con ellos con las aseguranzas de mis carros cuando tengo una pregunta cuando quiero hacer algún cambio en mis pólizas ellos inmediatamente me atienden si ellos están ocupados me regresan la llamada un equipo excelentísimo. Me siento súper satisfecha con el servicio recibido un alto nivel de profesionalismo esta compañía superó el nivel del servicio los precios son justos le recomiendo esta compañía cualquier persona que busque un seguro para sus carros pueden contactarse con State farm..."
We responded:
"Thank you for the amazing review, Veronica! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Jon
June 6, 2026
5
out of
5
rating by Jon
"Great customer service, drastically help me save some money on my car insurance"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Kitsia Gaines’s Team. "
Eddy Escobar
June 3, 2026
5
out of
5
rating by Eddy Escobar
"more than 12 years, all my cars, all my family, and never fail... thanks. A+ service"
We responded:
"Thanks so much for the amazing review, Eddy! We really appreciate your support here in Miami . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Marina Vise
June 3, 2026
5
out of
5
rating by Marina Vise
"Very professional, polite. Thank you so much!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Kitsia Gaines’s Team! We deeply appreciate your kind words here in Miami . "
Larry White
May 27, 2026
5
out of
5
rating by Larry White
"I have been with Keshia Gaines for quite some time and the Service is excellent auto, home and Life."
We responded:
"Thank you for the 5-star review, Larry! Here on State Farm Agent Kitsia Gaines’s Team, we are proud to serve our community and appreciate your recognition. "
Jorge del Valle
May 26, 2026
5
out of
5
rating by Jorge del Valle
"Jennifer did a great job switching my policy to my new car. She helped me by providing all information to my lender swiftly and accurately. Great job Jennifer. Thank you"
We responded:
"Thank you for the fantastic review, Jorge! We are always here to help with your insurance needs here in Miami . "
Cora LeClair
March 13, 2026
5
out of
5
rating by Cora LeClair
"If you haven't stopped by Kitsia's agency for a quote on a new policy, you're missing out! Her office staff are available and ready to assist you with all your insurance needs! They are friendly, responsive, and they LISTEN to you. What are you waiting for? Stop by and start saving today!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Kitsia Gaines’s Team. "
Victor Aleman
February 25, 2026
5
out of
5
rating by Victor Aleman
"I always receive a excellent and professional service service from Saribel. Thank you"
We responded:
"Amazing! Thank you for the feedback. We appreciate your business."
Kim Hillier-Davies
February 24, 2026
5
out of
5
rating by Kim Hillier-Davies
"Great service, enthusiastic staff member with lots of product knowledge.highly recommend JP"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Kitsia Gaines’s Team here in Miami . "
Holly Davies
February 24, 2026
5
out of
5
rating by Holly Davies
"I had an excellent experience getting my car insurance set up with JP. From start to finish, the process was smooth, clear, and stress-free. They took the time to explain all my coverage options, answered every question patiently, and made sure I understood exactly what I was paying for. What really stood out was how professional and responsive they were no pressure, just honest advice and great customer service. They helped me find a policy that fit both my needs and my budget, and I truly felt like they had my best interest in mind. If you’re looking for someone knowledgeable, efficient, and genuinely helpful for car insurance, I highly recommend them!😊"
We responded:
"Thank you for taking the time to leave such a great review, Holly. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Adalberto Oliva
February 20, 2026
5
out of
5
rating by Adalberto Oliva
"Thank you so much for your great Customer service Agent Saribel"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Kitsia Gaines’s Team. "
Alejandro Jesus Gonzalez
February 4, 2026
1
out of
5
rating by Alejandro Jesus Gonzalez
"The service at this insurance agency is poor. I had an umbrella policy which paid $786 annually and for the renewal the price increased 112% to $1,680 without providing any explanation. When I inquired about the increase, I was told that they would get the details and get back to me. Two weeks passed and when I gave a follow-up junior personnel who clearly had no idea and had not done his duty told me that he needed to send a note to some other person for the detail's explanation. Obviously, no one had done his job and I decided not to renew this policy with an email to the junior person. Immediately I got a telephone call, but it was too late. In the insurance business, customer service is everything and it is the difference of keeping an account or losing it."
We responded:
"hank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered regarding the renewal of your umbrella policy. At Kitsia Insurance Agency, we truly value transparency and prompt communication, and it’s clear we fell short in delivering that to you. Your feedback highlights areas where we need to improve our internal processes and staff training to ensure every inquiry is handled thoroughly and efficiently. We understand how important it is to explain any changes in policy pricing clearly, and we regret that this was not your experience. Please know that your concerns are taken seriously, and we are committed to making things right. If you would be open to discussing this further, we would welcome the opportunity to regain your trust and provide the service you deserve. Thank you again for bringing this to our attention."
Mayrelis Valle
January 9, 2026
1
out of
5
rating by Mayrelis Valle
"I am posting this review because I typically do not leave negative reviews unless an experience impacts me in more than one way. Unfortunately, this situation has cost me significant time, additional financial resources, and unnecessary stress, and I feel it’s important to share so others are not put in a similar position. At the beginning, the service was responsive, informative, and attentive while securing my business. Once my policy was in place and payment was taken, communication completely stopped. My assigned agent, Alexis Caicedo, has been unresponsive for over two months despite multiple emails and phone calls and text messages. I was originally quoted $319/month for our car insurance (2 vehicles), but shortly after signing up my premiums increased significantly with little explanation (over $500 one month, $447 the next, and $484 the following month). I was told the increase was due to not installing the driving tracker (Beacon). This was inaccurate. I was never sent the device initially. When I logged into the website myself in December and ordered one, it arrived without issue. Regardless of whether my agent still works there, clients should not be left without support or accountability. Due to the lack of response and escalating costs, I moved my coverage back to my previous insurer (GEICO). I would not recommend doing business with this agency."
We responded:
"Thank you for sharing your experience with us. We sincerely apologize for the frustration, stress, and inconvenience you have endured. Your feedback is incredibly important, and we deeply regret that your journey with our agency did not meet the high standards of service we strive to provide. We understand how critical consistent communication and transparency are, especially when it comes to something as important as your insurance coverage and premiums. It is clear we fell short in maintaining that with you, and for that, we are truly sorry. We also apologize for the confusion regarding the Beacon device and the resulting impact on your premiums. Please know that your concerns have been taken seriously, and we are reviewing our processes to ensure this does not happen again. Although you have chosen to move your coverage, we appreciate the opportunity you gave us and the feedback that helps us improve. If you would consider discussing this further, we would welcome the chance to make things right and regain your trust. Thank you again for your candid review."
James Mahler
December 31, 2025
5
out of
5
rating by James Mahler
"Laktisia Gaines is always a delight when she waits on me. Super professional"
We responded:
"Thank you so much for your kind words! We’re delighted to hear that Laktisia Gaines consistently provides you with professional and enjoyable service. She truly embodies the spirit of care and dedication we strive for at Kitsia Insurance. We appreciate your continued trust and look forward to serving you again!"
Mister B
December 31, 2025
5
out of
5
rating by Mister B
"Saribel is very consistent with calling to follow up regarding payments. She communicates clearly and ensures nothing falls through the cracks."
We responded:
"Thank you for sharing your positive experience! We’re so glad to hear that Saribel’s consistent follow-ups and clear communication have made a difference in keeping everything on track. She is a valued member of our team, and your recognition means a lot to us all. We appreciate your trust in Kitsia Insurance and look forward to continuing to serve you!"
Marcos Vargas
December 31, 2025
5
out of
5
rating by Marcos Vargas
"Excelente servicio. Gracias Saribel por tu servicio!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you received excellent service from Saribel. She truly appreciates your recognition and is dedicated to providing the best support possible. ¡Muchas gracias por tu comentario! Estamos encantados de que Saribel haya podido ayudarte con tan buen servicio."
Mery Miranda
August 27, 2025
5
out of
5
rating by Mery Miranda
"I have been with Kitsia Gaines - State Farm Insurance for over 20 years and I have only great things to say about her agency. The staff is very professional, courteous and whenever I have any issues or concerns they are there to help me and to answer my questions. I highly recommend them."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Sejorna Coleman
July 18, 2025
5
out of
5
rating by Sejorna Coleman
"I had a great experience here. They made getting insurance easy.☺️"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mia Handfield
July 18, 2025
5
out of
5
rating by Mia Handfield
"Easy process and great rates. Can’t thank them enough."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Monique Bryant
July 16, 2025
5
out of
5
rating by Monique Bryant
"“A local office that truly cares.” It’s rare to find a business where the staff treats you like family. That’s exactly what you get here. Whether I’m calling about a policy update or just need general advice, someone is always ready to help with a great attitude and expert insight."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Briahna Hill
July 16, 2025
5
out of
5
rating by Briahna Hill
"Highly knowledgeable staff—made me feel confident in my coverage."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jack E Padgett Jr.
July 11, 2025
5
out of
5
rating by Jack E Padgett Jr.
"Needed insurance and she listened. Made everything so much easier."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"